FAQ – OH OK Studio

FAQ

Hopefully this clears things up for you: 

WHERE CAN I PURCHASE OH OK Studio?

Right now you are only able to purchase our pieces through our online shop but we will let you know ASAP when we will be located anywhere else.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Credit Cards and Klarna Payment.

WHAT CURRENCY DO YOU CHARGE?

All our prices are in Euro (€).

WHAT ARE YOUR MATERIALS MADE OF?

Check out the description of the item you are interested in. We describe you exactly what that item is made of but if you have any further questions, please do not hesitate to contact us via HELLO@OHOKSTUDIO.COM

SHIPPING

WHEN WILL MY ORDER ARRIVE?

Your order will be packed and shipped within 1-2 business days from your purchase via DHL. The average time for domestic orders (Germany) is 1-2 business days and the average delivery time for International orders is 2-6 business days. For countries outside of the EU it could take up to three weeks.

We do offer EXPRESS SHIPPING to get your order sooner to you, which generally means that your order will arrive the next day. International shipping completely depends on the customs of the country we are shipping to.

If you do have any other questions concerning this issue, please feel free to contact us. You can do this via our contact sheet or via HELLO@OHOKSTUDIO.COM and please have the order number and the name of the person who has purchased the item(s) on hand when you do so.

HOW MUCH DOES IT COST TO SHIP MY ORDER?

Standard Shipping from Germany: 4,50€, 1-2 working days

Express Shipping from Germany: 15€, next day delivery before noon

Shipping Worldwide: 15€

Express Shipping Worldwide: 30€

HOW CAN I TRACK MY ORDER?

Once your package is sent off, we will provide you with a tracking number via E-Mail.

DO YOU SHIP TO MY COUNTRY?

Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?

We will happily replace the damaged item or reship you an item if you received something incorrectly.

WHAT SIZE IS PERFECT FOR ME?

It is hard to know what your ring size is if you haven't had a fitting. We have uploaded a ring sizing guide, so you can get a better picture of what size will fit you. 

HOW CAN I CONTACT YOU?

You can contact us via our contact form or through HELLO@OHOKSTUDIO.COM and a team member will try and help you.