FAQs

Hopefully this clears things up for you: 

General

WHERE CAN I PURCHASE OH OK Studio?

Online via our Website and at Regenbogen Schwestern, Lehmweg 47, 20251 Hamburg, Germany.

STOCKIST

For all stockist enquiries please email jess@ohokstudio.com

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Credit Cards and Klarna Payment.

WHAT CURRENCY DO YOU CHARGE?

All our prices are in Euro (€).

WHAT ARE YOUR MATERIALS MADE OF?

Check out the description of the item you are interested in. We describe you exactly what that item is made of but if you have any further questions, please do not hesitate to contact us viaHELLO@OHOKSTUDIO.COM

WHAT SIZE IS PERFECT FOR ME?

It is hard to know what your ring size is if you haven't had a fitting. We have uploaded a ring sizing guide, so you can get a better picture of what size will fit you. 

Shipping

WHEN WILL MY ORDER ARRIVE?

Your order will be packed and shipped within 2-3 business days from your purchase via DHL. The average time for domestic orders (Germany) is 2-5 business days and the average delivery time for International orders is 5 business days. For countries outside of the EU it could take up to three weeks.

International shipping completely depends on the customs of the country we are shipping to.

If you do have any other questions concerning this issue, please feel free to contact us. You can do this via our contact sheet or via HELLO@OHOKSTUDIO.COM and please have the order number and the name of the person who has purchased the item(s) on hand when you do so.

HOW MUCH DOES IT COST TO SHIP MY ORDER?

Standard Shipping from Germany: 5€, 2-3 working days

Shipping International: 5€ - 30€

HOW CAN I TRACK MY ORDER?

Once your package is sent off, we will provide you with a tracking number via E-Mail.

DO YOU SHIP TO MY COUNTRY?

Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?

We will happily replace the damaged item or reship you an item if you received something incorrectly.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at hello@ohokstudio.com